Privacy Policy (LuxIt VIP Concierge)

Effective Date: 03/09/2025

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LuxIt VIP Concierge (“LuxIt”, “we”, “our”, “us”) is committed to protecting the privacy of our clients, website visitors, and stakeholders. This Privacy Policy explains how we collect, use, store, and protect personal information, in compliance with South Africa’s Protection of Personal Information Act (POPIA), the General Data Protection Regulation (GDPR) for EU citizens, and other applicable international data protection laws.

 

Information We Collect

Personal identifiers: name, email, phone number, WhatsApp contact.

Travel details: flight numbers, arrival times, itineraries, package selections.

Payment details: processed securely through third-party providers (e.g., PayFast); LuxIt does not store card information.

Communication records: inquiries, confirmations, and correspondence.

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How We Use Information

To confirm and deliver bookings.

To communicate with clients regarding services.

To ensure safety via live-tracking services.

To improve services, marketing, and client experience.

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Data Sharing

We share necessary information only with trusted partners (drivers, hosts, payment processors) to fulfill bookings.

We do not sell, rent, or trade client data.

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International Clients

Clients from outside South Africa acknowledge that their data may be processed and stored in South Africa, subject to POPIA and GDPR safeguards.

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Security

We implement administrative, technical, and physical safeguards to protect data.

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Your Rights

Access, correct, or request deletion of your data.

Withdraw consent for marketing communications.

Lodge a complaint with your local data protection authority.